Offer Clear Check-In and Check-Out Instructions
Clarity reduces stress. Simple check-in instructions turn arrivals into smooth experiences.
Why it matters
Many 4-star reviews mention unclear or stressful arrivals. Clear instructions eliminate guesswork and build trust instantly.
Guests often arrive tired, late, or stressed. Clear instructions prevent confusion and support immediate relaxation. Good onboarding reduces unnecessary messages and improves ratings.
How to implement it
- Send instructions 24 hours before arrival and pin them in the app.
- Include photos—guests love visual confirmation.
- Keep checkout steps minimal and friendly.
Checklist
Add photos of door, lockbox, entrance
Simplify checkout steps
FAQ
Send them 24 hours before arrival and again the morning of check-in to ensure guests have everything handy.
Yes. Guests find photo-based instructions much easier to follow, especially for lockboxes, gates, and doors.
Ratings from hosts
Rate this upgrade
How helpful was this upgrade for your guests?
4.8
4.8 / 5 · 19 ratings
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